Designing a jacket with us is simple:
- Choose your jacket type from above options.
- Put any design info in the 'details' form. (It doesn't have to be exact, it's just a start!)
- Once the order is received, Gloria or a member of the Custom Desing team will reach out with any questions or comments.
- We will then get you a sketch, and once it's approved we'll being painting on the jacket!
EACH PIECE IS MADE TO ORDER, HAND PAINTED BY GLORIA IN THEIR NYC STUDIO.
- Please allow 2-3 weeks for your custom jacket. Once we have a finalized sketch, it usually takes about a week to get the jacket made and shipped.
- If you need help with design, just write that in the 'details' form and Gloria or a member of the team will reach out and assist.
- We want to make sure you LOVE your jacket. If for any reason there is any issue with the final product, just let us know and we'll do our best to resolve the issue.
- Please note, images above are just some examples of prior custom pieces. you can refer to those, or do any design you would like!
- If you have any questions at all, feel free to reach out! We're here to help :)
DENIM, COTTON AND CANVAS:
We recommend spot cleaning when possible. To wash the full piece, simply put in the machine, inside out, and hang dry.
We recommend taking your leather pieces to dry cleaners, like you would with any other leather clothing.
We offer free US Shipping on all orders. International order shipping charges will be calculated at checkout. All orders are shipped via FedEx.
Customers are responsible for and may be charged duty and other customs fees for international shipments upon delivery as required by their government. Please check with your local authorities on import duties. We have no control over international duties. You can use this duty calculator to get an idea what duties and taxes may apply for a shipment.
In the US, we accept easy returns and exchanges within 14 days of delivery, as long as the piece was not personally customized. Pieces must be in original condition and unworn. Simply follow our 'Return' link to begin your retrun.
We do not offer free return or exchange shipping from international locations. Please email firstname.lastname@example.org to begin your International return. We will accept international returns and issue a refund once we receive those goods.